jqkslot Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") sets out how jqkslot ("we", "us", "our") collects, processes, stores, and protects personal data submitted by or collected from users ("you", "your") of the jqkslot platform, accessible at jqkslot.win and any associated services.

By registering for a jqkslot account, accessing the platform, or interacting with jqkslot in any capacity, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should refrain from using jqkslot services.

This Policy should be read alongside the jqkslot Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Data Controller

jqkslot acts as the Data Controller in respect of the personal data it processes in connection with the jqkslot platform and services. As Data Controller, jqkslot determines the purposes and means by which personal data is processed and bears responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently.

For all privacy-related enquiries, including the exercise of your data subject rights, please contact our Data Protection team at [email protected].

3. Personal Data We Collect

jqkslot collects the following categories of personal data, depending on the nature of your interaction with the platform:

3.1 Identity and Contact Data

• Full legal name;
• Date of birth (for age verification — you must be 21 or above);
• Email address;
• Mobile phone number;
• Residential address and postcode;
• Copies of government-issued identification documents where required for verification.

3.2 Financial Data

• Payment method identifiers (e.g., Touch 'n Go eWallet account reference, Boost account reference, bank account identifiers for Maybank, CIMB, Public Bank, or other Malaysian financial institutions);
• Transaction history including deposit amounts, withdrawal amounts, and timestamps;
• Wallet balances.

3.3 Technical and Usage Data

• IP address and approximate geographic location;
• Device identifiers (device type, operating system, browser type and version);
• Login timestamps and session duration;
• Game play history, bet values, and game outcomes;
• Platform navigation patterns and feature usage data.

3.4 Communications Data

• Content of support requests, Live Chat transcripts, and email correspondence submitted to jqkslot;
• Survey responses and feedback submissions.

4. How We Collect Your Data

jqkslot collects personal data through the following means:

• Direct submission: Data you provide when registering a jqkslot account, completing identity verification, making deposits or withdrawals, or contacting our support team;
• Automated collection: Technical and usage data collected automatically when you access the jqkslot platform, via cookies, server logs, and analytics tools;
• Third-party sources: Identity verification data received from regulated identity verification service providers; fraud prevention data received from fraud detection partners; and payment data received from payment processors in connection with your transactions.

5. Purposes and Legal Basis for Processing

jqkslot processes your personal data for the following purposes and on the following legal bases:

• Account management and service delivery — to create and maintain your jqkslot account, process transactions, and provide access to platform features. Legal basis: performance of contract.
• Identity and age verification — to confirm that you meet the minimum age requirement of 21 years and to comply with applicable anti-money laundering and Know Your Customer (KYC) obligations. Legal basis: legal obligation and legitimate interests.
• Fraud prevention and platform security — to detect, investigate, and prevent fraudulent activity, account abuse, and security incidents. Legal basis: legitimate interests.
• Responsible gaming compliance — to monitor gaming behaviour, apply self-exclusion restrictions, and enforce responsible gaming tools in accordance with international gaming authority requirements. Legal basis: legal obligation and legitimate interests.
• Customer support — to respond to your enquiries, resolve disputes, and maintain records of communications. Legal basis: performance of contract and legitimate interests.
• Marketing and promotions — to send you information about jqkslot promotions, offers, and updates, where you have consented to receive such communications or where permitted by applicable law. Legal basis: consent or legitimate interests.
• Legal and regulatory compliance — to comply with applicable laws, regulatory requirements, and lawful requests from authorities. Legal basis: legal obligation.

6. Disclosure of Personal Data to Third Parties

jqkslot does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly to the extent necessary for the purposes described in this Policy:

• Payment service providers — including Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other Malaysian financial institutions, to process deposits and withdrawals;
• Identity verification providers — regulated third-party services used to verify your identity and age as part of our KYC process;
• Game providers — licensed game studios whose games are hosted within the jqkslot platform, who may receive anonymised usage data required for game operation;
• Fraud and security partners — services used to detect and prevent fraudulent activity and platform abuse;
• Regulatory and law enforcement authorities — where jqkslot is required to disclose data to comply with a legal obligation or respond to a lawful request from a competent authority;
• Professional advisers — including legal counsel, auditors, and compliance consultants, where disclosure is necessary in connection with professional advisory services.

All third-party recipients are subject to contractual obligations requiring them to process personal data only as instructed by jqkslot and to maintain appropriate security measures.

7. International Data Transfers

In the course of providing services, jqkslot may transfer personal data to recipients located outside of Malaysia. Where such transfers occur, jqkslot implements appropriate safeguards to ensure that your personal data receives a level of protection equivalent to that which it would receive within Malaysia, including through the use of standard contractual clauses approved by relevant data protection authorities or by transferring data only to recipients in jurisdictions recognised as providing adequate data protection.

8. Data Retention

jqkslot retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following general retention guidelines apply:

• Account data: Retained for the duration of your jqkslot membership and for a minimum of five (5) years following account closure, as required by anti-money laundering regulations;
• Transaction data: Retained for a minimum of five (5) years following the transaction date;
• Communication data: Retained for a minimum of three (3) years following the date of the last communication;
• Technical and usage data: Retained for a maximum of two (2) years unless required for longer periods for security or legal purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jqkslot's data disposal procedures.

9. Security Measures

jqkslot implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jqkslot platform;
• Encrypted storage of sensitive personal data including payment identifiers and identity documents;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Incident response procedures for the identification, containment, and notification of personal data breaches.

While jqkslot takes every reasonable precaution to protect your personal data, no system can be guaranteed to be entirely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jqkslot will notify affected users and relevant authorities in accordance with applicable law.

10. Cookies and Tracking Technologies

The jqkslot platform uses cookies and similar tracking technologies to enhance your experience, maintain session state, and collect analytics data. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function, including authentication cookies that keep you logged into your jqkslot account during a session;
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how users interact with the jqkslot platform, enabling us to identify and resolve technical issues and improve user experience;
• Functional cookies: Used to remember your preferences and settings, such as language and display options;
• Marketing cookies: Used, where you have consented, to deliver relevant promotional content and to measure the effectiveness of jqkslot marketing activities.

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jqkslot platform.

11. Your Rights as a Data Subject

Subject to applicable data protection law, you have the following rights in respect of your personal data held by jqkslot:

• Right of access: The right to request a copy of the personal data jqkslot holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to jqkslot's legal obligations to retain certain data;
• Right to restriction of processing: The right to request that jqkslot restrict the processing of your personal data in certain circumstances;
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract;
• Right to object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. jqkslot will respond to verifiable requests within 30 days. We may need to verify your identity before processing any request relating to your personal data.

12. Children and Minors

jqkslot is strictly intended for individuals aged 21 years and above. jqkslot does not knowingly collect or process personal data from persons under the age of 21. If jqkslot becomes aware that it has collected personal data from a minor, that data will be deleted immediately and the associated account will be closed.

Parents and guardians who believe that a minor may have accessed jqkslot or submitted personal data to us are encouraged to contact us immediately at [email protected].

13. Amendments to This Policy

jqkslot reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email or prominent notice on the jqkslot platform at least 7 days prior to the effective date, except where immediate changes are required to comply with legal or regulatory obligations.

The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of jqkslot following publication of an updated Policy constitutes your acceptance of the changes.

14. Contact and Complaints

For all privacy-related enquiries, requests to exercise your data subject rights, or complaints regarding jqkslot's handling of your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your jqkslot account dashboard

jqkslot is committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.